Clear Browser Cache

By default, all web browsers retain a cache of images, scripts, and other web items to help pages load faster with each revisit. The problem is that it also may lead to improperly formatted web pages when working in a dynamic web environment such as Treeno Software's DMS. Clearing the cache can resolve various inbox related issues and other improper page loading issues.  

In most cases, control/f5 will fetch a fresh page and correct the issue. If it does not, please read on: 

For Chrome: 

1. Open Chrome and the press Control-Shift-Delete
2. Select the check boxes as shown in the following image: 
3. Click Clear browsing data.

For Internet Explorer 11

1. Open IE

2. Click cog wheel in upper right hand corner>Tools>Internet Options (see following image)

3. Select Delete and the 'Delete Browsing History' window will open. Make selections as seen in the following image: 

* PLEASE NOTE THAT IF ABOVE DOES NOT WORK, UNCHECK THE 'PRESERVE FAVORITES' BOX AND TRY AGAIN

For Firefox

Open HISTORY

Select 'Clear Recent History'

Check 'Cache' and 'Cookies' 

For Edge

Click on the 3-lined Hub button in the top right corner

Next click on the clock-shaped History button

Click on  Clear All History,  and  select

Browsing History

Cookies and saved website data

cached data files

Then press Clear.  After this is done restart your browser.